Genshin Impact Error 31-4302 is a frustrating issue that locks players from accessing their account in the action role-playing game by HoYoVerse. The error code is shown during the loading phase and redirects the players back to the desktop screen or to the Android or iOS menu.
- Also Read: 5 Best Phones To Play Genshin Impact
Given that it is a big game that requires a strong network connection to play online, Genshin can run into several different error codes. Uninstalling and reinstalling won’t always fix the issue. This guide will tell you about the player-trusted solutions for Error 31-4302 in Genshin Impact.
Reason For Genshin Impact Error 31-4302
Error 31-4302 in Genshin Impact is a client-based error that most commonly affects mobile and PC devices. The error pops up on the screen when the game is unable to load game files. In most cases, the problem is in the Game Launcher or the graphic drivers are outdated.
How To Fix Genshin Impact Error 31-4302?
Listed below are four ways in which you can solve the Genshin Impact Error code 31-4302:-
1. Check Your Network Connection
An error in loading your game files could be related to a slow network connection. Run speed tests for your network on PC or mobile device by using Fast.com or Speedtest.net. If you believe that Genshin Impact Error 31-4302 is caused by your slow internet, you can either power cycle the router or change the network connection.
Power cycling can be done by unplugging your router and modem for five minutes. After that, re-plug the two cables, wait for the Wi-Fi to catch a signal, and restart Genshin Impact. Still not satisfied with the speed? Switch from Wi-Fi to mobile data on the PC by using a hotspot connection.
2. Repair The Genshin Impact Launcher For Computer
Genshin Impact may fail to launch if there is a problem with the client launcher. You can repair it by following the steps mentioned below:-
- Open the Genshin Game Launcher and select Settings (the gear icon on the screen).
- Click on Game Resources and find the Repair Game Files option.
- Choose the Repair Now option from the menu.
- The verification of game files will take time. If some are missing or corrupted, they will be repaired or restored. Repairing the launcher works similarly to verifying the integrity of game files on Steam.
3. Open Genshin Impact Without Launcher
Instead of using the Launcher, you can directly open the game application from File Explorer to avoid Genshin Impact Error 31-4302. This may cause some performance issues since game launchers elevate a game’s workability on devices but it won’t completely stop you from playing the open-world RPG title.
- Open the Program Files section in your File Explorer.
- Locate the Genshin Impact game folder on your computer. The default location is the C: drive. (C:\Games\Genshin Impact)
- Choose the GenshinImpact.exe application file from the menu.
- Right-click on the icon and run it as Administrator. Allow the game to make changes to your PC.
4. Clear Cache On Mobile / Update Drivers On PC
Before uninstalling and re-installing the game, Genshin mobile users must try and delete their cache files to solve Genshin Impact Error 31-4302. Often, files stored in the cache get corrupted and it hampers the launch of the game. Android users can delete cache data from Settings.
- Open Settings –> Apps & Notifications –> See All. Locate the Genshin Impact game.
- Tap the Storage and Cache option.
- You will find a Clear Cache option. Tap it to clear the cache file data.
Speaking of PC gamers, they can get rid of Genshin Impact Error 31-4302 by updating their graphic drivers. Outdated drivers can lead to different error codes.
- Press the Windows and X keys together and choose Device Manager from the pop-up menu.
- Click Display Adapters and select the graphics card you are using for your PC.
- Open the Driver tab, choose Update Driver, and select Search to search for software updates.
That’s all there is to know about Genshin Impact Error 31-4302. If you want personalized solutions from the HoYoVerse developers, you can contact customer support from the game itself. Open the Paimon menu and choose the Feedback option to register your query and wait for your reply.