Privacy Policy

Privacy Policy

Please read our Privacy Notice carefully as it describes our collection, use, disclosure, retention, and protection of your personal information. This notice applies to any website or service which references this Privacy Notice. By providing us with your personal information in any of the ways described in section 2 below, you consent to our collection, storage, and use of it (a) to perform our contractual obligations to you, (b) for our legitimate interests) or (c) based on your consent, which you may withdraw at any time as described in this Privacy Notice. In doing so, you also agree to comply with and be bound by our Terms and Conditions as well as other terms that apply to any particular website.

WHO WE ARE

We are committed to protecting the privacy of our users (“you” or “your”). This Privacy Notice applies to all products and services under GosuGamers India. The company is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and its amendments, and the upcoming Digital Personal Data Protection Act, 2023 (DPDPA) and other relevant Indian privacy and data protection regulations.

  1. HOW WE COLLECT YOUR INFORMATION

To the extent permissible under applicable Indian law, we collect information about you and any other party whose details you provide to us when you:

  • Complete online forms, participate in surveys, enter competitions, contests, or prize draws, download publications, or participate in any other interactive features available on our website;
  • Interact with us through social media platforms or mobile applications;
  • Provide your contact details when accessing our websites or services, or when you update these details. This also includes when you contact us offline, for example via telephone, email, or postal mail;
  • Register for membership or contest participation on the Site, which may require you to provide personal information, including but not limited to, your name, age, gender, contact number, email address, and demographic information (such as your location or IP address).

In addition, we collect information from the devices (including mobile devices) and browsers you use to access and interact with our websites or services. This information may include your device identification number, device type, location data, and connection information such as statistics on page views, traffic to and from the sites, referral URLs, ad data, and your IP address. Where required by law, we will ask for your consent before collecting this data. We may collect this data through the use of cookies or similar technologies, as described in Section 5 below.

We may also enhance the personal information we collect from you with information obtained from third parties who are authorized to share that information, such as data management platforms, in accordance with applicable Indian laws.

If you provide us with personal information about someone else, you must ensure that you have complied with all relevant obligations under Indian data protection laws. Specifically, you must ensure that you have obtained their explicit consent (where required) before sharing their information with us, and you should explain to them how we collect, use, disclose, and retain their personal information, or direct them to read our Privacy Notice.

  1. HOW WE USE THE INFORMATION

To the extent permissible under applicable Indian law, we use your information for the following purposes:

  • Provide any information and services you have requested or services that you have ordered;
  • Compare information for accuracy and verify it with third parties;
  • Provide, maintain, protect, and improve the products, services, and information you have requested from us;
  • Personalize your experience, allowing us to better respond to your individual needs;
  • Improve our website based on the information and feedback we receive from you;
  • Enhance customer service by effectively responding to your service requests and support needs;
  • Administer contests, promotions, surveys, or other site features;
  • Send periodic emails (e.g., company news, updates, and related product or service information);
  • Manage and administer your use of the products and services requested;
  • Manage our relationship with you (including customer service and support activities);
  • Monitor, measure, improve, and protect our website, services, and content to provide you with an enhanced and personalized user experience;
  • Undertake internal testing of our website, systems, and services to improve their security and performance. Any information used for testing will be anonymized;
  • Provide you with information that is required to comply with regulatory or legal obligations under Indian law;
  • Detect, prevent, investigate, or address criminal, illegal, or prohibited activities, or protect our legal rights (including liaising with law enforcement or regulators as required);
  • Contact you to request participation in customer research, such as feedback on the use of our products and services;
  • Perform statistical analysis and benchmarking in an aggregated, non-identifiable format;
  • Deliver targeted advertising, marketing, or information that we believe may be helpful to you;
  • Deliver joint content and services with third parties with whom you have a separate relationship (such as social media providers);
  • Provide you with location-based services, such as advertising and personalized content, where geo-location data is collected (with your consent, where required by law).

Our website and services (including mobile applications) may contain technology that enables us to:

  • Check information from your device or system directly related to your use of our websites or services against our records to ensure proper use and troubleshoot any issues;
  • Obtain information about technical errors or other issues with our website and services;
  • Collect data on how you and other users interact with the functions and features of our website and services;
  • Gather statistical information about the operating system and environment from which you access our applications or services.

You can manage your privacy settings within your browser or our website and services (where applicable).

In addition to the purposes outlined in this section, we may use the information we collect to deliver targeted advertising, marketing, or information to you based on your use of the website or services, or any other information we have collected. Depending on the websites or services, you may be able to configure these features according to your preferences, as described in Sections 5 and 6 of this Privacy Notice.

We may also monitor and record our communications with you, including emails and phone conversations. The information we collect may be used for training purposes, quality assurance, or to record details about the services you request from us. We will also use this information to meet our legal and regulatory obligations in India.

  1. GOOGLE ANALYTICS

GosuGamers India uses Google Analytics, a web analytics service provided by Google LLC (“Google”), to track and report website traffic and usage data. Google collects and processes this data to monitor the usage of our website and may share this data with other Google services. Additionally, Google may use the data collected to personalize advertisements within its own advertising network.

Under Indian law, you have the right to control how your data is collected and used. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out Internet browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google about your website activity.

For further details, Google Analytics services are governed by the Google Analytics Terms of Service and comply with applicable Indian laws on data privacy and protection.

  1. MOBILE DATA

We may collect information through mobile applications that you install on your mobile devices. These applications may be developed by us or by third parties. If the mobile application is provided by a third party, you must review and comply with the privacy policy of that third-party application, as it governs the use of your personal data. We are not responsible for the data practices of such third-party mobile applications and how they use your personal information.

Mobile applications may provide us with information related to your usage of both the mobile application and any services accessed through it. We may use this information to enhance and improve the mobile application or our services. For example, we may log activities conducted within a mobile application to better understand user behavior and improve functionality.

All such collection and usage of mobile data will be in accordance with Indian data protection laws, including the IT Rules and the Digital Personal Data Protection Act, 2023. Where applicable, we will seek your explicit consent before collecting sensitive data from your mobile devices.

  1. SHARING YOUR INFORMATION

We may share your personal information with third parties under the following circumstances, strictly in accordance with applicable Indian data protection laws:

  • Customer Relationship Management (CRM) Software: We may share your information with CRM software to provide you with any information, products, or services you have requested.
  • Service Providers and Agents: We may share your information with our service providers, agents, or third parties (including their sub-contractors) who process the information on our behalf, such as internet service providers, platform providers, advertising agencies, data management platforms, and others. This is to enable the provision of products, services, and information you have requested, or information we believe may be of interest to you. Such sharing will be done only for legitimate purposes and with adequate contractual safeguards to protect your data.
  • Business Partners: We may share your information with partners such as website and mobile app publishers, resellers, and developers to help us provide you with products, services, or information you have requested or that we believe may interest you.
  • Third Parties with Your Consent: Where you have a pre-existing relationship with a third party and have consented to us sharing information with them (for example, social media sites or other third-party application providers), we may share your personal data with them in line with your consent.
  • Marketing Partners: We may share your information with third parties for marketing purposes, such as our partners and other companies whose products or services we believe may interest you. You will always have the option to opt-out of marketing communications as required by Indian law.
  • Credit Reference and Fraud Prevention Agencies: We may share your information with credit reference agencies or fraud prevention agencies where necessary for credit checks or fraud prevention.
  • Law Enforcement and Legal Compliance: We may disclose your information to law enforcement agencies, governmental authorities, or regulators in order to detect, prevent, or prosecute crimes or other unlawful activities, or as otherwise required by Indian law.
  • Legal Proceedings: In the context of actual or threatened legal proceedings, we may share your information as necessary for the legal process, provided we are legally permitted to do so (for example, in response to a court order or a government request).
  • Compliance with Legal and Regulatory Obligations: We may share your information with third parties where required to meet our legal and regulatory obligations under Indian law, including statutory reporting or for the detection and prevention of unlawful acts.
  • Professional Advisors and Auditors: We may share your information with our professional advisors, such as legal counsel or auditors, in the context of seeking professional advice or to comply with audit obligations.
  • Corporate Transactions: In the event that we sell or buy any business or assets (or negotiate such transactions), we may disclose your personal data to the prospective buyer or seller as part of the transaction, in accordance with Indian laws.
  • Transfer of Agreement: If we transfer our agreement with you to another organisation, we may transfer your personal data as part of that transaction, provided the receiving party agrees to maintain the same level of data protection.
  • Government Departments: We may share your information with Indian government departments or agencies where reporting is mandatory under applicable law.

We ensure that any third parties with whom we share your personal information comply with the Information Technology Rules and other relevant Indian laws, and we take all necessary contractual and technical safeguards to protect your data during such transfers.

We may share non-personally identifiable information (e.g., aggregated data) about the use of our website, applications, products, or services publicly or with third parties. However, this information will not include any data that can be used to identify you individually.

  1. MARKETING

From time to time, we may use your personal information to contact you with details about our products and services that we believe may be of interest to you. We may also share your information with carefully selected third parties or partner companies so that they or we may contact you with information about their products or services that may interest you.

Your Rights:
Under Indian law, you have the right to withdraw your consent for receiving marketing communications at any time. You may also request that we do not share your information with third parties for marketing purposes. If you wish to exercise these rights, you can do so by:

  • Selecting your contact preferences when providing your information on our websites or services;
  • Using any preference centres we make available for managing your marketing preferences;
  • Sending an email to contact@gosugamers.in to opt out or modify your preferences.

Additionally, you can unsubscribe from any marketing emails by following the unsubscribe link provided in the email. We will ensure compliance with your opt-out preferences within the time frame required under Indian data protection laws, including the Digital Personal Data Protection Act, 2023.

We respect your preferences and rights under applicable Indian laws, and we will not send you marketing communications if you have opted out or withdrawn your consent.

  1. YOUR INFORMATION AND YOUR RIGHTS

Under Indian data protection laws, you have specific rights regarding your personal information. These rights are designed to give you greater control over how your data is collected, used, and shared. You have the following rights:

  • Right to Know How Your Information is Used: You have the right to be informed about how we collect, use, disclose, and retain your personal data.
  • Right to Access Your Information: You can request access to the personal information we hold about you at any time.
  • Right to Rectification: If any of the information we hold about you is inaccurate or outdated, you have the right to request corrections.
  • Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected or where you have withdrawn your consent.
  • Right to Restrict Processing: You can request restrictions on how we process your data in certain circumstances, such as when you contest the accuracy of the data or object to the processing.
  • Right to Object to Processing: You have the right to object to the processing of your personal information, including for direct marketing purposes.
  • Right to Data Portability: Where technically feasible, you may request that we transfer your personal information to another entity in a structured, commonly used, and machine-readable format. This right applies when the processing is based on your consent or a contract and is carried out by automated means.
  • Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time, subject to legal or contractual restrictions. Withdrawing consent may affect the availability of certain services.
  • Right to Object to Automated Decision-Making: You have the right to object to decisions made solely on automated processing, including profiling, that have a legal or similarly significant effect on you.
  • Right to File Complaints: If you believe that your data protection rights have been violated, you can file a complaint with the Data Protection Authority in India.

To exercise any of these rights, you may contact us at contact@gosugamers.in. We will respond to your request in accordance with Indian law and applicable regulations.

  1. HOW LONG WE KEEP YOUR PERSONAL DATA

We will retain your personal information for the duration of our business relationship with you and for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Indian laws and regulations. This includes retention for legal, accounting, or reporting purposes, in line with our data retention, archiving, and destruction policies.

Once your personal information is no longer needed for the purposes for which it was collected, or if you withdraw your consent (and no other legal basis for processing exists), we will securely dispose of your personal data in accordance with applicable Indian laws. We will ensure that any disposal of your data is done in a secure manner to prevent unauthorized access, misuse, or loss.

If you request a copy of the personal information we hold about you, you may be required to pay a statutory fee, as permitted by Indian law.

If you find that any of the information we hold about you is incorrect or outdated, or if your details change, please notify us promptly so that we can keep our records accurate and up to date.

Please note that if you withdraw your consent for the use of your personal information for certain purposes as outlined in this Privacy Notice, we may no longer be able to provide you with access to some or all of our services, subject to the limitations set out under Indian law.

  1. CHANGES TO OUR PRIVACY NOTICE

We may change our Privacy Notice from time to time. However, we will not reduce your rights under this Privacy Notice without your explicit consent where required by applicable law. We will always update this Privacy Notice on our website, so please check it periodically. The ‘last updated’ reference indicates when we last made changes to this Privacy Notice.

  1. CHILDREN’S PRIVACY PROTECTION

In compliance with Indian data protection laws, we do not knowingly collect any personal information from children under the age of 18 without verifiable parental consent. Our website, products, and services are intended for use by individuals who are 18 years of age or older. If we become aware that we have inadvertently collected personal information from a child below this age, we will take steps to delete the information as soon as possible.

  1. ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

  1. TERMS AND CONDITIONS

Please also visit our Terms and Conditions section, which outlines the rules for the use of our website, including disclaimers and limitations of liability. The use of our website, products, and services is governed by these terms, which you are required to accept as part of using our website.

  1. YOUR CONSENT

By using our site, you agree to and consent to our Privacy Policy and Terms and Conditions in accordance with applicable Indian laws, including the Information Technology Act, 2000 and other relevant regulations.

  1. SECURITY AND STORAGE OF INFORMATION

We take appropriate technical and organizational measures to protect your personal information from unauthorized or unlawful processing, accidental loss, destruction, or damage, in compliance with Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

While we strive to safeguard your data, we cannot guarantee the security of information transmitted over the internet. Any transmission is at your own risk. If you have been provided with or have chosen a password to access certain parts of our website or services, please keep this password secure—we will never share it with anyone.

If you believe your account has been compromised, please contact us at contact@gosugamers.in.

  1. TRANSFERS OUTSIDE OF INDIA

Your personal information may be transferred outside of India, including to countries that may not provide the same level of data protection as India. This could happen when we use service providers or hosting platforms located in other countries, or when you use our website and services that are hosted outside of India.

We ensure that any transfer of your personal information outside India is done in compliance with Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023. Appropriate safeguards, such as contractual obligations, will be in place to protect your personal information.

By using our website, products, or services, or by interacting with us as described in this Privacy Notice, you consent to the transfer of your information outside India. If you do not wish for your data to be transferred outside of India, you should not use our website, applications, or services.

  1. OTHER SITES AND SOCIAL MEDIA

If you follow a link from our website or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the privacy practices or handling of personal information on third-party sites or services, and we encourage you to read their privacy notices.

Our website or services may allow you to share information with social media platforms or use social media accounts to log in or connect. These platforms may automatically provide us with certain information about you (such as content you have viewed). You can manage your privacy settings directly within your social media accounts to control what information you share with us.

  1. YOUTUBE & TWITCH
    Our Site may contain uses of the YouTube and Twitch API. GosuGamers India has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You can find the Privacy Policy for the respective sites here: https://www.youtube.com/t/terms
    https://www.twitch.tv/p/en/legal/privacy-notice/
  1. COOKIES, ANALYTICS, AND TRAFFIC DATA

Cookies are small text files that are stored on your device when you visit our websites or use our services. We use cookies to provide a personalized experience and improve our websites and services.

Our cookies may be:

  • Session Cookies: Temporary cookies that track users within our websites or services and are deleted when you close your browser.
  • Persistent Cookies: These remember your preferences and remain on your device after closing the browser.

We use the following types of cookies:

  • Strictly Necessary Cookies: These are essential for our websites and services to function, such as allowing access to secure areas.
  • Performance Cookies and Analytics Technologies: These collect information about how users interact with our websites or services, such as which features are used most often. This data is aggregated and anonymous, helping us improve functionality.
  • Targeting or Advertising Cookies: These cookies deliver relevant ads and limit the number of times you see them. They may share information with advertisers and ad agencies.

We also use web beacons to track user activity after clicking on our ads. Although web beacons cannot be refused, they can be disabled by blocking cookies in your browser.

We log IP addresses and traffic data automatically, such as your device information and pages visited. This data is used to generate site statistics and improve services, and it does not identify individual users.

How to Disable Cookies

You can manage your cookie preferences through your browser settings or by adjusting your preferences on our website. Disabling cookies may affect your ability to use certain features. For detailed instructions on managing cookies, visit allaboutcookies.org.

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