PS4 Error NP-31805-7 [Explained]: Reasons & How To Fix

PS4 Error NP-31805-7 is an error that is caused when trying to upload new game files to the online Cloud storage or when attempting to post a screenshot of a game. This error can be frustrating as the PlayStation Support prompt on the screen usually doesn’t recognize the problem.

• Also Read: PlayStation Portal: Release Date, Price, & Where To Buy?

While the code NP-31805-7 is specific to PlayStation 4, similar errors can be seen on PlayStation 3 and PlayStation5 although with different error codes. Players can encounter the issue at any time but luckily, we have all the solutions listed for you in this guide.

Reasons For PlayStation 4 Error NP-31805-7

PS4 Error NP-31805-7 is caused due to a server disconnection between the online storage and the PlayStation 4 console upon uploading game files. It can also be caused when trying to post an image via the PSN Network. The error message shows ‘Cannot Obtain Information’ followed by NP-31805-7 code.

Even though it’s a last-gen console, the PlayStation 4 is still being supported by Sony. The company hasn’t completely removed PS4 from its focus. Unfortunately, errors like NP-31805-7 are yet to be addressed by Sony PlayStation but here are a few fixes that users have implemented and have been successful with.

• Also Read: PS5 Slim: Release Date, Price, Leaks & More

How To Fix PS4 Error NP-31805-7?

Below is a list of all the fixes for PS4 Error NP-31805-7:

Check The PlayStation Server Status

A server problem from PlayStation’s end might be preventing you from uploading game files to the online storage. Here are a few ways to check the PSN Server Status:-

• Go to the Settings section of the PS4 device, choose Network, and then ‘View Connection Status.’
• View the real-time server status for the PlayStation Network via the official website.
• Downdetector provides reports on server outages each hour till the last 24 hours in any time zone.
• Follow PlayStation on X to keep yourself updated on server issues, server developments, bugs and fixes, and upcoming games.

Switch To A Different Connection

Instead of using a wireless Wi-Fi connection, use an Ethernet cable (wired connection). A slow network connection may be the culprit for PS4 Error NP-31805-7.

• Connect the Ethernet cable to the ethernet jack available on the PlayStation 4 and the other end to the router (less than 100m distance).
• While on the PS4 home menu, select Settings –> Network –> Set Up Internet Connection.
• Select the ‘Use LAN Cable’ option. You can then click Easy connection and it will automatically detect the Ethernet LAN cable.

Alternatively, you can use a different Wi-Fi which has more speed for uploading game files.

• Also Read: Is Roblox Coming To PlayStation?

Manually Upload The Save Files To Cloud

• Go to the game’s files which are supposedly causing PS4 Error NP-31805-7.
• Navigate to the Options button. Select the ‘Upload/Download’ option, and you will see a menu with your saved files.
• Select each file from the recent save and manually transfer/copy them to the Cloud storage.

Some save files might be corrupted and unable to copy so you may have to delete them. In another case, the PlayStation 4 console could view older save files as new ones due to a glitch, resulting in PS4 Error NP-31805-7, but it can be solved by manually uploading the game files to Cloud.

Contact PlayStation Support

A last alternative to fixing PS4 Error NP-31805-7 is to contact Games Support on the PlayStation page. You can either ‘Sign In’ and register your query with Sony or read other articles about the issue you are facing. Fixes for multiple PlayStation 4 errors can be found can be found on the PS4 Support page.

Despite the rise in popularity of next-gen consoles, the PlayStation 4 console is still considered more price-efficient and effective than its successor. Rumors suggest that support for PS4 will end in 2024 but that may not be the case due to the large number of users still using the platform.

That’s all the fixes for PS4 Error NP-31805-7. Bookmark this page from GosuGamers India to instantly revert to the solutions whenever you encounter such an error.