Even though the Sony PlayStation 5 (PS5) has undergone several bug fixes and updates, the PS5 DNS error is a common technical issue. It is alternatively known as the Error Code NW-102308-4 as it accompanies the error message on the screen.
Error Code NW-102308-4 reads: ‘A DNS server can’t be used. The DNS server couldn’t respond within the time limit.’ Given that the problem is related to the Domain Name System, the fix is to change the servers manually or increase the connectivity of your device.
How To Fix PS5 DNS Error?
PS5 DNS error can be solved by following a few simple methods:
Ensure That The PlayStation Servers Are Online
Often, the culprit of disconnection is not from the user’s side but due to an error in the Sony PlayStation servers. PSN Network Server Status is the official website to check the server status. Another method is to visit the PlayStation Network page on Downdetector as the site gives real-time information about the latest server issues, that the PSN page fails to mention.
Once you know that a PlayStation server down is not the issue, move on to other fixes.
Restart Your Modem or Router
A Reddit user mentioned how they suddenly encountered the PS5 DNS Error but it was resolved once he refreshed the Wi-Fi router. This ‘5-minute restart method’ is also applicable to modem devices.
- Switch off the PlayStation 5 device. Once the light stops blinking on the console, it means it has successfully powered down without any error.
- Unplug the Wi-Fi or modem of whichever device’s connection you were using for the PS5 device.
- Wait for five minutes. After that, re-plug the modem and Wi-Fi and wait for it to catch the signal.
- Turn on the PlayStation 5 console and check if the PS5 DNS error is resolved.
- Also Read: PS5 Slim: Release Date, Price, Leaks & More
Switch To A Wired Connection
If you have been previously playing with a Wi-Fi connection, switch to a wired mode such as an Ethernet cable or LAN. Follow the steps mentioned below if you are using an Ethernet:
- Plug one end of the cable to the Wi-Fi port and the other to the PlayStation 5 port at the side.
- Navigate to the Settings section of the PlayStation device. Then choose Network –> Settings –> Set Up Internet Connection
- Select the ‘Set Up Wired LAN’ option and choose the Ethernet connection.
Modem users need to plug the device into the LAN ports on the PlayStation 5 and then connect via the ‘Set Up Internet Connection’ menu as mentioned. A wired connection can potentially solve PS5 DNS errors.
Manually Change The DNS Settings
Another way to fix the PS5 DNS error and get rid of Error Code NW-102308-4 is by changing the DNS:
- Open the ‘Set Up Internet Connection’ menu in the Settings section of PlayStation 5.
- Choose the Set Up Manually option. Once there, click the connection you are using which can be either Wifi or a LAN cable.
- Select the ‘DNS’ option from the tab. Change the DNS Settings to Manual mode after which the Primary DNS should be changed to 188.8.131.52 while the Secondary DNS is 184.108.40.206.
- Restart the PlayStation device. Check whether the error code NW-102308-4 has disappeared.
Update Router Firmware
Updating the router firmware boosts internet connectivity and also resolves any prevalent errors in its connection. Make sure to use the updated version of your Wi-Fi as an outdated one may lead to several errors, including the PS5 DNS error. Contact the router vendor to ask for configuration details to upgrade the device or else a technician will do it themselves.
That’s all the fixes for the PS5 DNS error. Encountering the reoccurring issue can be frustrating but a few simple steps can resolve it. You can always contact PlayStation Support if you are unable to fix the problem and need a solution from the console support services.
For now, check whether the long-awaited Grand Theft Auto will be exclusive to PlayStation 5 or available on other consoles. Follow GosuGamers India for more news and guides.